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Frequently Asked Questions |
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Warranty
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What should I do in order to activate my warranty?
To activate the manufacturer's warranty you must submit the Warranty Registration Certificate Card completed and signed by the original purchaser and mailed to an authorized agent within thirty (30) days from the original purchased date.
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How long is the warranty
A limited manufacturer's warranty is offered on this product for a total of ten (10) years.
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How does the warranty work?
Our manufacturer's warranty consists of a one (1) year warranty on heating components and a total of ten (10) years warranty on casing/water-carrying components from the original date of purchase.
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What does the one year warranty cover?
The one year manufacturer's warranty covers everything: heating components, electronic parts, every component in the product. If your product simply stops working/heating during the one year term from the original puchase date, it will replaced or repaired, free of charge.
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What does the ten year warranty cover?
The ten (10) years manufacturer's warranty covers any casing/water-carring components in your unit. If your product suddenly begins to leak water internally during the term of ten (10) years from the original purchase date, it will be replaced or repaired, free of charge.
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