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Frequently Asked Questions |
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Return Policy
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Return Policy
- Restocking charge is a minimum 30%
- Returns are not accepted for products after they have been installed
- Returns must be in new condition, free of dents, scratches, or any aberrations resulting from improper handling and/or abuse
- No returns on parts
- Return policy is limited to 30 days from the date of purchase
- Shipping costs are not refundable
- Returns are shipped at purchaser's expense
- We are not responsible for lost or damaged packages. Please be sure to obtain a tracking number and insurance for all packages you ship to us.
- Products must be returned in original shipping packaging, along with all original accessories and documentation intact, i.e. manuals, registration cards, etc.
- If your item was damaged/defective upon arrival, you must notify us within 30 days of purchase date. If determined by our technicians that the product is in fact damaged/defective, we will provide a prepaid return label at no cost to you to send back the damaged/defective product. A replacement product will be shipped to you at no additional cost.
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How do I cancel my order?
You may cancel your order at any time before it ships. Orders usually ship within 1-2 days, so just let us know before it ships out.
If your order has already been shipped by the time you decide to cancel it, you will have a period 30 days to return your purchase for a refund. Please refer to item above for more details on our return policy.
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Preparing your package for return
Please be sure to include proper documentation in the package.
We need to know who you are!
Please include a copy of your invoice in the package. If you do not have the invoice available, please include:
- Copy of original invoice
- Any other contact information including phone number, name, address, and email
- A brief note describing problem and reason for returning your product.
This will ensure you are properly credited, and/or that your package will be processed efficiently.
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