Tankless Water Heaters
Tankless Water Heaters
  Tankless Electric Hot Water Heater
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Frequently Asked Questions

Return Policy
> Answers
  1. Return Policy
    • Restocking charge is a minimum 30%
    • Returns are not accepted for products after they have been installed
    • Returns must be in new condition, free of dents, scratches, or any aberrations resulting from improper handling and/or abuse
    • No returns on parts
    • Return policy is limited to 30 days from the date of purchase
    • Shipping costs are not refundable
    • Returns are shipped at purchaser's expense
    • We are not responsible for lost or damaged packages. Please be sure to obtain a tracking number and insurance for all packages you ship to us.
    • Products must be returned in original shipping packaging, along with all original accessories and documentation intact, i.e. manuals, registration cards, etc.
    • If your item was damaged/defective upon arrival, you must notify us within 30 days of purchase date. If determined by our technicians that the product is in fact damaged/defective, we will provide a prepaid return label at no cost to you to send back the damaged/defective product. A replacement product will be shipped to you at no additional cost.

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  2. How do I cancel my order?
    You may cancel your order at any time before it ships. Orders usually ship within 1-2 days, so just let us know before it ships out.

    If your order has already been shipped by the time you decide to cancel it, you will have a period 30 days to return your purchase for a refund. Please refer to item above for more details on our return policy.

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  3. Preparing your package for return
    Please be sure to include proper documentation in the package.

    We need to know who you are!

    Please include a copy of your invoice in the package. If you do not have the invoice available, please include:
    • Copy of original invoice
    • Any other contact information including phone number, name, address, and email
    • A brief note describing problem and reason for returning your product.
    • This will ensure you are properly credited, and/or that your package will be processed efficiently.

      Tankless Water Heater Invoice
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